General conditions for the purchase of goods
Acceptance of the conditions below is necessary when purchasing from the XMI.ee online store. We will try to do everything possible for quality service, in accordance with the instructions drawn up by the Department of Consumer Protection.
- General information
1.1. The owner of the online store XMI.ee (hereinafter XMI.ee) is XMI OÜ (registration code 16192154), located in Pae tn 21, Tallinn, Harjumaa, Estonia
1.3. In addition to these terms and conditions, legal relations arising in connection with the purchase of goods through the online store are regulated by the legislation of the Republic of Estonia.
1.4. The assortment of goods presented on the site, as well as prices and discounts, may differ from the assortment of goods, prices and discounts presented directly in the store.
1.5. Terms of sale apply to the purchase of goods in the online store.
1.6. The prices indicated on the website are valid only when purchasing goods in an online store.
1.7. In case of need and in the presence of circumstances stipulated in the legal acts of the Republic of Estonia, XMI.ee has the right to amend, amend and supplement the Rules. The Buyers will be informed about this when connecting to the Account or XMI.ee when they will buy goods from the selected Seller after the entry into force of the new Rules.
1.8. XMI.ee reserves the right to change the terms of sale and prices.
2.1. Prices for products sold are in EURO and do not include delivery.
2.2. Product prices are indicated on the product selection page and exclude 20% VAT applicable in the Republic of Estonia. Tax-free company.
2.3. A fee for the delivery of goods corresponding to the delivery method chosen by the Client when placing the order is added to the price of the goods.
2.4. Operations on choosing a delivery method and calculating the cost of delivery are carried out in a basket.
- Order placement
3.1. The buyer can order goods on XMI.ee in the following ways:
3.1.1. through the online store with registration on XMI.ee (entering your registration name and password);
3.1.2. through an online store without registration on XMI.ee;
3.1.3. by phone;
3.1.4. at the store at Pae tn 21, Tallinn.
3.2. The buyer, ordering goods in one of the ways specified in paragraphs 3.1.1 - 3.1.2 of the Rules, in the relevant information fields presented in the XMI.ee system, is required to indicate his Personal data necessary for the proper execution of the order, the processing of which is on XMI.ee carried out in the manner prescribed in the Rules for the Protection of Confidential Information.
3.3. Orders for goods submitted by phone or in stores are executed in the manner prescribed by the Rules, and the provisions of the Rules for the Protection of Confidential Information apply to them. By submitting an order, the Buyer agrees to the Rules and their application.
3.4. Each Buyer's order is stored on XMI.ee and in the Seller’s database in the manner prescribed by their rules for the protection of confidential information.
- Order placement in the online store XMI.ee
4.1. When purchasing a product through an online store, the Buyer adds the product to the basket after selecting the product on the product page using the "Add to Cart" button.
4.2. The Client has the opportunity to change the quantity of the selected product in the basket or remove goods from it before he pays for the goods.
4.3. To place an order, enter the necessary data in the basket, select the delivery and payment method, then click the "Pay" button.
4.4. An order is considered completed after clicking the "Pay" button and receipt of payment to the account of the company.
4.5. The contract comes into force from the moment the amount payable is paid to the account of the online store.
4.6. When paying, please indicate the order number in the explanation. Otherwise, there may be confusion during the delivery of goods, and the delivery time will also increase.
4.7. The company will send an order confirmation notice to the Client's email address. If there is no message in the mailbox, make sure that it was not accidentally included in the spam folder.
4.8. The online store has the right to withdraw from the contract or not deliver the ordered goods if the goods are not available or if the quantity is displayed incorrectly due to a system error.
4.9. In the absence of the Ordered Product, the Company cancels the order. An order may be canceled in part or in full. The Client will be immediately notified of the cancellation of the order by e-mail or phone number left by the Client. In case of a partial cancellation, the company may request from the Client wishes to process the rest of the order or also cancel it. If the consumer does not completely refuse the order, the postage for the order is returned in proportion to the quantity of goods in the order. In the absence of goods in the warehouse, the Client will also be informed of the time of the next delivery of the goods or alternative options for replacing the selected goods may be offered.
4.10. In case of cancellation of the transaction, due to the absence of the Ordered Product in the warehouse or the impossibility of its delivery, the money paid (including the cost of delivery of the goods) will be returned immediately, but no later than 14 days from the date of notification.
5.1. The Client pays the full cost of the purchase (100%) made in the online store.
5.2. Transactions made through the Payment Center are calculated in euros. The purchase amount is deducted from the Client’s account also in euro currency.
5.3. Orders can be paid by through Citadele, Coop, LHV, SEB ja SWED bank links.
5.4. Payment takes place outside the online store, in a safe environment: when paying with a bank link in a safe environment of the respective bank. Payment is made by the card holder. The Company does not have access to the Bank of the Client and credit card details.
5.5. After placing the order and paying for the goods, the order confirmation will be sent to the Client by e-mail.
5.6. When the Buyer chooses a payment method, the Seller, in case of ambiguity regarding the information presented in the order, has the right to contact the Buyer through XMI.ee at the details specified in the order. The countdown for the delivery of goods in this case begins with the establishment of contact with the Buyer. The Buyer's order may be canceled without prior notice if:
(a) the Seller fails to contact the Buyer within 2 (two) business days after the order is submitted;
(b) The Buyer does not provide the Seller with the requested information within the time period specified by the Seller;
(c) The Buyer does not provide the Seller with consent to the processing of his personal data.
5.7. The Seller has the right, without prior notice to the Buyer, to cancel his order if the Buyer does not pay for the goods within 3 (three) business days.
6.1. After the entry into force of the sales agreement (payment of the invoice by the Client), XMI.ee completes the order and transfers it to its logistics partners for delivery.
6.2. The delivery times indicated on the XMI.ee website are valid from the moment the invoice is paid.
6.3. To ensure fast delivery, we ask you to be careful when entering delivery data when placing an order.
6.4. If products (but not packaging) are damaged during transportation, they will be replaced. If the product cannot be replaced, we offer compensation for the cost of damaged goods.
6.5. XMI.ee is not responsible for the delay in the delivery of goods if the goods were timely delivered to the logistics partners according to the delivery time promised by the Client, but delivery is delayed due to circumstances that XMI.ee could not influence or foresee.
6.6. Placing an order, the Buyer agrees to indicate the exact place of delivery of goods.
6.7. The service for receiving goods at Omniva, SmartPOST branches is not provided in the following cases:
6.7.1. If the total weight of the goods ordered is more than 20 (twenty) kg;
6.7.2. If the total sizes of the goods ordered from the Seller do not allow us to provide this service. Maximum package size: 60 x 36 x 60 cm.
6.8. Delivery of goods is carried out mainly in Estonia, but by agreement the goods can be delivered to any other country.
6.9. The goods are delivered to the Client as services offered by SmartPOST, Omniva. In addition, the Client can pick up the goods directly from the XMI store at Pae tn 21, in Tallinn. Client pays return shipping charges. Delivery cost depends on the destination: SmartPOST package 2.99 €, Omniva 3.50 (NB! Shipping cost may vary depending on the physical size of the goods). In the event of a change in the cost of delivery, the Client will be immediately informed of this by e-mail or by the phone number left.
6.10. The company carries out orders, i.e. delivers the order to the post office for shipment no later than three business days after receipt of the order value on the account of the company. Delivery of goods to the Client depends on postal services. Estimated time of arrival 1-3 business days. Delivery outside Estonia takes place within 28 calendar days. In exceptional cases, the online store has the right to deliver the goods within a period of up to 45 calendar days.
6.11. Delivery times indicated in the product description are preliminary. The seller delivers the goods to the Buyer, guided by the time specified in the order confirmation. The terms of delivery of goods do not apply in cases where the necessary goods are not available at the Seller’s warehouse, and the Buyer is informed about the shortage of ordered goods. Confirming these Rules, the Buyer agrees that, in exceptional cases, the provision of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the timing of the provision of goods and other conditions. If the Seller does not provide the goods within the period specified in the order for the goods, and the Parties do not agree on an additional period for the delivery of goods, the Buyer may refuse the transaction.
6.12. The Seller is released from liability for violation of the terms for the provision of goods, if the goods are not provided to the Buyer or are not delivered on time due to the fault of third parties unrelated to the Seller and / or independent of the Seller, or due to circumstances depending on the Buyer.
6.13. If, choosing a delivery method, the Client noted “Pickup. Pae tn 21, Tallinn“, ordered goods must be collected no later than within 3 (three) business days after the Seller informs the Buyer by e-mail that the goods can be picked up.
6.14. Only the person who placed the order or the person indicated at the time of placing the order can pick up the goods. Upon receipt of the goods, it is necessary to have with you and provide the XMI employee with a valid document confirming the identity of the person.
7.1. Warranty service is carried out within 30 days from the date of transfer of the goods to the XMI store, Pae tn 21, or within 45 days if a part to be ordered is needed for repair.
7.2. To carry out warranty service, the Buyer must provide the goods in the complete package and original packaging to the warranty center.
7.3. The warranty does not apply to:
7.3.1. damage resulting from the fact that the goods were not used in accordance with the instructions for use, the storage and transportation conditions of the goods were not observed, or the goods were not installed as provided for in the instructions;
7.3.2. damage caused by the Client;
7.3.3. the goods are damaged mechanically or otherwise; was disassembled;
7.3.4. there are damages caused by natural disasters: lightning strike, fire, flood, etc.;
7.3.5. damage resulting from the penetration of foreign objects, liquids, insects, dust, etc.;
7.3.6. damage resulting from the use of non-original goods or not certified by the manufacturer for use with this goods;
7.3.7. detected signs of interference with the product and violation of the instructions;
7.3.8. damage due to the fact that the goods were used for other purposes;
7.3.9. damage to components that are included in the product set and naturally wear out during operation;
7.3.10. damage caused by a change in the technical data of the goods in connection with the servicing of goods in non-certified representative offices;
7.3.11. in case the buyer does not submit a document confirming the purchase of this product, as well as all documents attached to the product by the manufacturer;
7.3.12. defects and damages that arose in connection with the use, together with this, of goods, accessories not provided by the manufacturer.
7.4. According to the provisions of VÕS § 53 h. 4 p. 3, the goods collected according to the special instructions and instructions of the buyer presented at the time of registration of the goods are not entitled to refuse the goods, and high-quality goods are not refundable. Information on whether a particular product belongs to the restriction mentioned in this paragraph is given in the product description XMI.ee
- Right to return
8.1. After delivery of the order, the buyer has the right to terminate the contract concluded in the online store without explanation of reason within 14 days if the product is included in the category of goods to be returned by submitting a written request for a refund by e-mail firstname.lastname@example.org, or through the form feedback, in the "Contact" section, selecting the topic: "Return of goods." The application should indicate the name of the Client, contact phone number, order number and an exact description of the product’s non-compliance with the requirements or product defect.
8.2. All claims are considered and we contact the Client as soon as possible, but no later than within 14 days after receiving the claim.
8.3. Products to be returned must be unused, must have a marketable condition and specifications, must have the original packaging, stickers and labels, as well as documents confirming the purchase.
8.4. The right to return does not apply if a legal entity acts as a buyer.
8.5. The Client is obliged to return the goods within 14 calendar days from the date of the application for the return of the goods. The return period is calculated from the day when the Client, or a third person designated by him, took possession of the product.
8.6. Upon cancellation of the contract, the Client is compensated for the cost of the goods.
8.7. Money for returned goods is compensated no later than within 30 (thirty) days.
8.8. The costs associated with the return of the goods are borne by the Client. XMI.ee bears the costs of returning the goods if the goods delivered are different from the goods ordered.
8.9. If the condition of the goods to be returned is deteriorating, the Client is only liable for the decrease in value caused by the use of the goods if he used the goods differently than is necessary in order to verify the complete set, properties and serviceability of the goodsIn order to make sure that the goods are in good condition and meet the specifications, the Client must handle it, use and test it only as it is allowed to do it in the store or in accordance with the instruction manual.
- Defective goods and claims
9.1. The company is responsible for non-compliance or defect of the goods sold to the Client, which already existed at the time of delivery and occurs within two years from the date of delivery to the Client.
9.2. If a product non-conformity is found or product defects are found, the Client undertakes to immediately notify the company about this, but no later than within 2 months after it became aware of the non-compliance by sending the relevant information by e-mail email@example.com or in writing to XMI OÜ, Pae tn 21, 11415 Tallinn.
9.3. If the product does not comply with the contract or is defective, the Client has the right to require the Entrepreneur to fulfill the obligation, withdraw from the contract or terminate the contract.
9.4. The Client has the right to demand a reduction in the purchase price of the goods or termination of the contract and the return of the amounts paid for the goods if the company cannot repair or replace the product; if the goods cannot be repaired or replaced, or if the company has not corrected the defect in the specified time.
9.5. In case of the return of goods that do not meet the requirements, the Client will be refunded the amount paid for the goods, together with transportation costs to the specified bank account within 14 days. The company has the right to delay the return of the paid amounts until the Client returns the goods that are in his use, or does not provide a certificate of delivery of the goods to the post office for return.
9.6. During the first twelve months after the transfer of the item to the buyer, the company bears the costs associated with the repair or replacement of the thing, in particular transportation costs. Over the next 1.5 years, the company will only bear the relevant costs if the claim is substantiated. The Entrepreneur does not reimburse the expenses incurred by the Client in the event of non-compliance or defects in the goods, and is not responsible for them if:
- The cost of the product decreased / the product was damaged due to the fault of the Client;
- Defects arose due to misuse of the product, incl. as a result of non-compliance with the operating instructions;
- The cost of the product decreased due to normal wear and tear under normal use;
- A copy of the document confirming the purchase is missing.
9.7. In case of disagreement between the Client and the Company regarding defects in the goods, the Client has the right to file a complaint with the Company, indicating his name and contact details in written or reproducible form (e-mail), the date of the complaint, the product defect and your preferred decision.The Entrepreneur is obliged to respond to the Client’s claim in writing or in a form that can be reproduced in writing (by e-mail) within 14 days. If the buyer has any complaints regarding the online store, they must be sent to the email address firstname.lastname@example.org or by phone +372 58 817 309.
9.8. If the Client and the company have not reached an agreement on the dispute, the Client has the right to apply to the Consumer Dispute Committee of the Estonian Consumer Protection Board for out-of-court settlement of the dispute. The terms of the procedure can be found and apply here (https://www.tarbijakaitseamet.ee/et/tarbijavaidlused-k committees).
The Committee on Consumer Disputes is authorized to resolve disputes arising from an agreement concluded between the Client and the Entrepreneur. Consideration of Client complaints in the commission is free. Disputes with the Estonian Consumer Protection Board are regulated by the laws of the Republic of Estonia. The buyer may refer to the European Union Consumer Dispute Resolution Platform. (https://ec.europa.eu/consumers/odr/main/index.cfm)